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Could Replace is inflicting random reboots on Floor Duo & Duo 2

Microsoft not too long ago rolled out a brand new replace for the Floor Duo and Floor Duo 2 dual-screen Android smartphones. The replace brings the most recent Could 2023 Android safety patch to the units. Nevertheless it appears like the corporate messed one thing up right here. Some customers have reported that the brand new patch is inflicting random reboots on their Floor Duo.

As reported by customers on Microsoft’s neighborhood boards and Reddit, the affected Floor Duo and Floor Duo 2 units have stopped working immediately for no obvious motive. On reboot, units will ask the person in the event that they wish to reboot once more or do a manufacturing unit reset. Deciding on the outdated possibility works high-quality, however just for some time. Gadget randomly reboots once more.

As talked about in a Reddit thread, the affected construct quantity for Floor Duo is 2022.829.13, whereas for Floor Duo 2 it’s 2023.425.15. The identical thread additionally says that disabling Wi-Fi will repair the issue so long as you do not flip Wi-Fi again on. You have to depend on cellular knowledge (4G or 5G) to hook up with the web. No less than a few of the affected customers have discovered this workaround. Others are usually not so fortunate, sadly.

In the meantime, resetting all connections appears to be a extra environment friendly resolution. You are able to do that by navigating to Settings > System > Reset Choices > Reset Wi-Fi, Mobile & Bluetooth. Be aware that this may increasingly erase your downloaded SIMs. Extra importantly, there is no assure this may resolve the issue completely. Some have discovered this workaround nugatory whereas it really works for others. Microsoft has but to launch an official repair.

Microsoft is investigating this restart concern on two Floor Duo fashions

Shortly after customers began reporting newly found points on Floor Duo and Floor Duo 2 on Microsoft’s neighborhood boards, a consultant of the corporate answered by saying that the crew concerned is “actively investigating” the reason for the issue. Sadly, they didn’t substantiate any additional particulars. It isn’t clear how lengthy Microsoft will take to repair this concern.

In the meantime, in the case of commenting on the matter, the corporate launched the next assertion for Android authorities: “Microsoft is conscious of and is trying into this concern. For extra info, please seek advice from our Microsoft Q&A neighborhood web page.” The assertion incorporates a hyperlink to the aforementioned neighborhood discussion board thread. Hopefully, a repair will land quickly. Be careful for notifications in your Floor Duo or Floor Duo 2. Within the meantime, if you have not put in the Could safety patch but, put this on maintain.

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Updated: June 2, 2023 — 1:37 pm

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