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Expedia expands its AI chatbot to Android and introduces One Key loyalty program

Planning a visit to find a brand new vacation spot generally is a daunting activity, partly because of the want for in depth analysis to find new locations and eating places. In an effort to streamline this planning course of, Expedia not too long ago launched ChatGPT to its iOS app, permitting vacationers to have interaction in journey planning with dialog. Now, in current information, Expedia is prolong AI chatbot for its Android app whereas introducing the brand new One Key loyalty program.

How does this integration work?

Expedia claims that as a substitute of customers manually trying to find the suitable locations to go to, they will use the chatbot within the app, which primarily acts as a digital journey agent and recommends actions. thrilling actions, must-visit locations and appropriate lodging choices based mostly on person preferences.

Along with increasing to Android customers, Expedia is introducing a brand new journey planning function that acts as a central hub for customers to save lots of all of their beneficial actions in a single place. So whether or not it is exploring landmarks, having fun with the native delicacies or discovering journey, the Journey Planner function ensures that vacationers have quick access to choices. chosen chosen.

Much like ChatGPT chat historical past, Expedia will enable customers to evaluate earlier conversations and resume their journey planning actions seamlessly from the place they left off. And whereas it isn’t out but, Journey Planner can even embody resort suggestions with particulars, images, worth ranges, and complete critiques, simplifying the reserving course of keep extra.

One Key Loyalty Program

Along with the brand new AI options, Expedia can also be introducing a brand new loyalty program that permits customers to obtain advantages with every reserving, progressively qualifying for larger membership standing. and unlock unique perks. Each 5 bookings, customers can stage up their loyalty and acquire entry to particular charges unique to them. Moreover, Expedia states that this system is geared toward rewarding all forms of vacationers, together with those that fly ceaselessly and people who make only some journeys a 12 months.

“By combining our three greatest journey manufacturers into one program, vacationers can simply earn rewards throughout our manufacturers. So whether or not you fly, lease a automotive, keep at a resort or loosen up in a personal motel, many vacationers could have OneKeyCash of their ‘pockets’ to spend on their subsequent journey,” mentioned Jon Gieselman, Expedia Manufacturers president mentioned.

Not the one firm integrating AI

Whereas Expedia’s AI integration is a vital step ahead, different corporations are catching on to the pattern. Lodges.comfor instance, is introducing new AI options that present customized suggestions based mostly on person enter, resembling vacation spot, journey period, and traveler profiles.

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Updated: July 18, 2023 — 3:49 pm

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